Frequently asked questions

Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.

Do not hesitate to contact us at contact@autonecessaire.com


When will I receive my order?

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days and shipped within 7-15 business days. You will receive a tracking number once your order has been dispatched.

Can I cancel or change my order?

We process orders quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us within 12 hours of placing it. After this period, we may not be able to make changes as your order may already be in processing or shipping.

What payment methods do you accept?

We accept a variety of secure payment methods, including:

Credit/Debit Cards (Visa, MasterCard, American Express) PayPal Other Secure Payment Gateways (depending on your location) Your payment details are securely encrypted to ensure maximum protection.

My order is not complete If you have ordered multiple items, they may be shipped separately to ensure faster delivery. Please check your tracking details for updates. If you believe an item is missing, contact our support team for assistance.

My order is not complete

If you have ordered multiple items, they may be shipped separately to ensure faster delivery. Please check your tracking details for updates. If you believe an item is missing, contact our support team for assistance.

The item I received is broken/defective?

We are sorry for the inconvenience! If you received a damaged or defective item, please contact us within 7 days of receiving it with a description and photos of the issue. We will arrange for a replacement or refund based on the situation.

Is my information secure?

Absolutely! We prioritize your privacy and security. Our website uses SSL encryption to protect your data, and we do not store any sensitive payment details. Your information is handled with strict confidentiality.